{"product_id":"facilita-implementation-goto-cx","title":"Facilita Implementation | GoTo CX","description":"\u003ch3\u003e\u003cspan\u003eOrganize as conversas com seus clientes em uma única operação\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eQuando chamadas e mensagens são atendidas em ferramentas separadas, a equipe perde contexto, distribui mal as demandas e tem dificuldade para acompanhar cada interação.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eO \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003eFacilita Implementation | GoTo CX\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e é uma implementação inicial e orientada para empresas que desejam começar a utilizar os recursos de experiência do cliente do GoTo Connect com uma estrutura simples, organizada e pronta para operar.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eO GoTo Connect CX reúne telefonia empresarial, caixa de entrada compartilhada e canais digitais em uma plataforma unificada. \u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003cspan class=\"emoji x1rg5ohu x16dsc37 x19la9d6 x1fc57z9 x6ikm8r x10wlt62 x19co3pv x11tp94h xw4jnvo x1qx5ct2 xfibh0p xiy17q3 x1xsqp64 x1lkfr7t xexx8yu xyri2b x18d9i69 x1c1uobl\"\u003e\u003cspan class=\"xy9tlov x1bhl96m\"\u003e▶️\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003eO que está incluído na consultoria:\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003ch4\u003e\u003cspan style=\"text-decoration: underline;\"\u003ePreparação do ambiente:\u003c\/span\u003e\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003epreparação inicial do ambiente GoTo CX;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003econfigurações gerais compatíveis com o escopo;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003edefinição de \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e1 equipe de atendimento\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e;\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003ecadastro ou configuração de até \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e10 usuários\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e;\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eorientação sobre perfis, acessos e responsabilidades.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003e\u003cspan style=\"text-decoration: underline;\"\u003eCaixa de entrada compartilhada:\u003c\/span\u003e\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003econfiguração de \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e1 caixa de entrada compartilhada\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e;\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eorganização inicial da operação da equipe;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003edefinição de responsáveis e critérios básicos de atendimento;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eorientação sobre atribuição, acompanhamento e encerramento das conversas.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003e\u003cspan style=\"text-decoration: underline;\"\u003eCanal digital:\u003c\/span\u003e\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eimplantação de \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e1 canal digital\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e, conforme disponibilidade no plano contratado;\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003econexão e validação inicial do canal;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eteste de recebimento e envio de mensagens;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eorientação básica para utilização pela equipe.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eO canal poderá ser WhatsApp, Facebook Messenger, Instagram Direct ou outro canal compatível, conforme elegibilidade técnica, disponibilidade regional e licenciamento.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cspan style=\"text-decoration: underline;\"\u003eDistribuição e mensagens:\u003c\/span\u003e\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003econfiguração de \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e1 fluxo simples de distribuição\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e das interações;\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003ecriação ou configuração de até \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e5 respostas rápidas ou modelos de mensagem\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e;\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003edefinição de uma mensagem inicial ou de ausência, quando suportada pelo canal;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003etestes do fluxo configurado.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003e\u003cspan style=\"text-decoration: underline;\"\u003eTelefonia integrada:\u003c\/span\u003e\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003evalidação básica da estrutura de telefonia GoTo já existente;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eorientação para uso conjunto de chamadas e canais digitais no PBX;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003econfiguração da URA e fila de atendimento de ligações convencionais e whatsapp;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003everificação dos usuários que participarão da operação CX.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eA implantação ou migração completa da telefonia, portabilidade de números, construção de URA, filas e planos de discagem não faz parte deste produto e poderá ser contratada separadamente.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cspan style=\"text-decoration: underline;\"\u003eTreinamento e entrega:\u003c\/span\u003e\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003etreinamento remoto de até \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e2 horas\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e para a equipe de atendimento;\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eapresentação da caixa de entrada e do canal configurado;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eorientação sobre atribuição, resposta, transferência e encerramento das interações;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003evalidação final do ambiente implementado.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003cspan class=\"emoji x1rg5ohu x16dsc37 x19la9d6 x1fc57z9 x6ikm8r x10wlt62 x19co3pv x11tp94h xw4jnvo x1qx5ct2 xfibh0p xiy17q3 x1xsqp64 x1lkfr7t xexx8yu xyri2b x18d9i69 x1c1uobl\"\u003e\u003cspan class=\"xy9tlov x1bhl96m\"\u003e▶️\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003eComo funciona a implementação\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e1. Definição:\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eRealizamos uma reunião inicial para conhecer os canais utilizados, entender a equipe e validar o fluxo básico de atendimento.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e2. Configuração:\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eA Facilita prepara os usuários, a equipe, a caixa de entrada, o canal digital e a distribuição prevista no escopo.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e3. Validação:\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eTestamos o recebimento, a atribuição, a resposta e o encerramento de interações junto com o responsável do cliente.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e4. Treinamento:\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eCapacitamos a equipe para iniciar a operação e concluímos a entrega da implementação.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003cspan class=\"emoji x1rg5ohu x16dsc37 x19la9d6 x1fc57z9 x6ikm8r x10wlt62 x19co3pv x11tp94h xw4jnvo x1qx5ct2 xfibh0p xiy17q3 x1xsqp64 x1lkfr7t xexx8yu xyri2b x18d9i69 x1c1uobl\"\u003e\u003cspan class=\"xy9tlov x1bhl96m\"\u003e▶️\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003eO que o cliente precisa fornecer:\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003elicenças GoTo Connect CX compatíveis com o escopo;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003erelação dos usuários e da equipe de atendimento;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003enúmero ou ativo digital elegível para conexão;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eacessos à Meta, que será realizado pelo proprio Cliente no momento da implementação;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003edefinição das mensagens que serão utilizadas nas respostas rápidas;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ehorários e regras básicas de atendimento;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eresponsável com autonomia para validar as decisões;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003edisponibilidade da equipe para reunião e treinamento.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eO prazo de entrega começa a contar após o recebimento das informações, acessos, licenças e aprovações necessárias.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cspan class=\"emoji x1rg5ohu x16dsc37 x19la9d6 x1fc57z9 x6ikm8r x10wlt62 x19co3pv x11tp94h xw4jnvo x1qx5ct2 xfibh0p xiy17q3 x1xsqp64 x1lkfr7t xexx8yu xyri2b x18d9i69 x1c1uobl\"\u003e\u003cspan class=\"xy9tlov x1bhl96m\"\u003e⚠️\u003c\/span\u003e\u003c\/span\u003eNão está incluído:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003elicenças GoTo (podemos apoiar na definição dos produtos e formalização do pedido junto a GoTo);\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eusuários, equipes, caixas de entrada, canais ou fluxos além dos limites contratados;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eimplantação de contact center ou CX Complete;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ecampanhas WhatsApp ou outros canais;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003econfiguração de recursos avançados de IA;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eintegrações com CRM, ERP, ServiceNow, Zendesk ou outras plataformas;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003edesenvolvimento de APIs, conectores ou aplicações;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eimportação ou tratamento massivo de contatos;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003etreinamento adicional e acompanhamento contínuo após a entrega;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eajustes solicitados depois da conclusão e aceite da implementação.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u003cspan class=\"emoji x1rg5ohu x16dsc37 x19la9d6 x1fc57z9 x6ikm8r x10wlt62 x19co3pv x11tp94h xw4jnvo x1qx5ct2 xfibh0p xiy17q3 x1xsqp64 x1lkfr7t xexx8yu xyri2b x18d9i69 x1c1uobl\"\u003e\u003cspan class=\"xy9tlov x1bhl96m\"\u003e🆙\u003c\/span\u003e\u003c\/span\u003eItens adicionais podem ser avaliados e contratados separadamente.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/wa.me\/558006071020?text=Estou%20no%20marketplace%20e%20gostaria%20de%20saber%20mais%20sobre%20o%20Facilita%20Implementation%20-%20GoTo%20CX\" title=\"Falar com o Especialista\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003e\u003cspan class=\"emoji x1rg5ohu x16dsc37 x19la9d6 x1fc57z9 x6ikm8r x10wlt62 x19co3pv x11tp94h xw4jnvo x1qx5ct2 xfibh0p xiy17q3 x1xsqp64 x1lkfr7t xexx8yu xyri2b x18d9i69 x1c1uobl\"\u003e\u003cspan class=\"xy9tlov x1bhl96m\"\u003e💬\u003c\/span\u003e\u003c\/span\u003eFalar agora com o Especialista\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"FacilitaMuito","offers":[{"title":"Default Title","offer_id":55885070860361,"sku":"FMIMKM","price":1500.0,"currency_code":"BRL","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/7501\/6265\/files\/goto_2b3ea241-03bc-433b-8365-e4d28ce49411.png?v=1786587365","url":"https:\/\/facilita.app.br\/products\/facilita-implementation-goto-cx","provider":"FacilitaMuito Negócios","version":"1.0","type":"link"}